1. Ordering

When you have placed an order, an order confirmation will be sent to your email address. In the confirmation you will find all information about products, price, billing and delivery address. If there is anything wrong with the order confirmation, please contact us immediately.

2. Delivery

Our normal delivery times are 2-4 working days. NOTE! Orders placed on weekends will be shipped the following Monday at the earliest. All packages are delivered by Postnord unless another shipping method is chosen. Free shipping from 399 SEK within Sweden.

For pre-orders when the item is not in stock, delivery times may vary. The delivery time is stated on the product page and there is a pre-order guide on the product page. Pre-orders can always be cancelled free of charge.

3. Prices

All prices in the store are stated in SEK and all prices include 25% VAT. We reserve the right for price changes caused by price changes from suppliers, misprints in the price list and errors in prices due to incorrect information and reserve the right to adjust the price.

4. Right of withdrawal

When purchasing goods on the website, you as a customer have a 30-day right of withdrawal from the date you have received the goods you have ordered.

4.1 When exercising your right of withdrawal:

You must notify us of your withdrawal. Your message must clearly state your name, address, e-mail address, order number and the goods to which the return applies. You should return the products to us immediately and at the latest within 30 days of the withdrawal notification. We are responsible for the delivery and return costs in the event of a return, so the products should be sent well packaged and in their original packaging. We reserve the right to deduct from the refund amount an amount corresponding to the decrease in value compared to the original value of the product in the event of a used or damaged product.

4.2 The right of withdrawal does not apply to:

• If it has been more than 30 days since you received your product.

5. Complaints and claims

We inspect all products before they are shipped to you. Should the product still be damaged or incorrectly shipped when it arrives, we undertake, in accordance with applicable consumer protection legislation, to rectify the defect free of charge. You must always contact us for approval before returning a defective item.

Contact us at hello@calmcirclerings.se.

5.1 How do you proceed in the event of a complaint?

Any errors and defects should always be reported. where you state your name, address, email address, order number and a description of the fault. If we are unable to rectify the fault or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We are responsible for return shipping for approved complaints. We reserve the right to refuse a complaint if it turns out that the product is not faulty in accordance with applicable consumer protection legislation. When making complaints, we follow guidelines from the Swedish General Complaints Board, see arn.se.

6. Limitation of liability

We do not accept any liability for indirect damages that may arise due to the product. We do not accept any liability for delays/errors due to circumstances beyond the company's control (Force Majeure). These circumstances may include, for example, labor disputes, fire, war, government decisions, reduced or non-existent deliveries from suppliers. Furthermore, we do not accept any liability for any changes to products/product characteristics that have been changed by the respective supplier and other factors beyond our control.

7. Product information

We reserve the right to any printing errors on this website and final sales of products. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution. We always try our best to expose the products as accurately as possible.

8. Information about Cookies

According to the Electronic Information Act, visitors to a website must be informed, for privacy purposes, that cookies are used. The information in the cookie can be used to track a user's surfing. A cookie is a small text file that the website you are visiting requests to be saved on your computer to provide access to various functions. You can set your browser to automatically refuse cookies. More information can be found on the Swedish Post and Telecom Agency's website.

9. Personal data

By shopping at 0ss you accept our data protection policy and our processing of your personal data. We protect your personal privacy and do not collect more information than is necessary to process your order. We never sell or pass on your information to third parties without a legal basis. Calm circles rings is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us in order to be able to handle your order and in cases where you have requested newsletters or campaign offers - in order to be able to adapt marketing to your individual needs. The information below is a summary of how we store and process your data in accordance with the General Data Protection Regulation (GDPR).

10.1 What is personal data?

Personal data is any information that can be directly or indirectly attributed to a natural person.

10.2 What data do we store?

In order to process your order and answer questions related to your order (customer service), we store your first and last name, address, telephone number, email address, IP address and purchase history. Your information is stored as long as we have a legal basis to process your information, for example to fulfill the agreement between us or to comply with a legal obligation under, for example, the Accounting Act.

10.3 Legal basis

In connection with a purchase, your personal data is processed to fulfill the agreement with you. Marketing, campaigns and similar mailings are carried out with your consent.

10.4.1 Payment provider

When making a purchase, information is shared with our payment provider. What is stored is first name, last name, address, email address and telephone number. If you choose to pay by invoice, your social security number is also saved with the payment provider. The information is saved to be able to complete the purchase and to protect the parties against fraud.

The payment providers (payment services) that we use are: PayPal, Card payment via Stripe and Klarna.

10.4.2 Freight companies

In order to deliver your orders and complete our agreement, we must share specific information with the shipping company. What is shared with the shipping company is your first name, last name, and delivery address information. Your email address and/or mobile number may also be shared with the shipping company for notification purposes.

The shipping companies we cooperate with are: PostNord.

10.4.3 Newsletter

If you have chosen to subscribe to our newsletter, your first name, last name and email address will be shared with our newsletter provider. This is to keep you updated with information and offers for marketing purposes. We use River desk for sending out newsletters.

10.5 Right of access

You have the right to receive extracts of all information we hold about you. Extracts are delivered electronically in a readable format.

10.6 Right to rectification

You have the right to ask us to update incorrect information or supplement information that is incomplete.

10.7 The right to be forgotten

You can request that the data concerning you be deleted at any time. There are a few exceptions to the right to deletion, such as if it must be retained because we must comply with a legal obligation (for example, under the Accounting Act).

10.8 Data Protection Officer

Calm circles collective is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.

10.9 How we protect your personal data

We use industry standards like SSL/TLS and one-way hashing algorithms to securely store, process, and communicate sensitive information like personal information and passwords. We use Shopify.

11. Changes to the General Terms and Conditions

We reserve the right to make changes to the Terms and Conditions at any time. Changes to the Terms and Conditions will be posted online on the Website. The changed Terms and Conditions will be deemed accepted upon placing an order or visiting the Website.

12. Dispute and choice of law

In the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can contact the Swedish National Board of Complaints, searn.se. For residents of an EU country other than Sweden, you can file a complaint online via the EU Commission's platform for dispute resolution, see http://ec.europa.eu/consumers/odr. In the event of a dispute, we will follow the decision of ARN or a corresponding dispute resolution body. Disputes regarding the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.